Counted across every account, including the ones that churned. An honest average, not a best case.

• volume

  62,0000

  runs handled on an average weekday

  up 18% since March

  We killed four scripts nobody wanted to own and a spreadsheet that had been lying to us.

• time back

  110

  hours a week given back per person

  measured across 1,400 teams

  Finance stopped asking me for the weekly export. It just lands in the channel now.

• first attempt

  99%0%

  of runs finish on the first attempt

  the other 1% retried and passed

  What sold my team was the log. When something breaks we see the exact payload.