Incident runbook
Checkout latency spike: SEV2
0 of 8 steps complete
Acknowledge the page and declare an incident
On-call primary · 2 min
Open the incident channel and post the first summary
Incident commander · 3 min
Confirm blast radius from the error-rate dashboard
SRE · 5 min
Roll back the checkout service to the last good deploy
Release engineer · 8 min
Verify error rate and latency have recovered
SRE · 5 min
Post customer-facing update to the status page
Support lead · 4 min
Capture the timeline for the postmortem
Incident commander · 6 min
Stand down responders and close the incident
On-call primary · 2 min