Support that follows the sun.

Tickets hand off between offices as each one wakes up, so no customer waits for morning.

  1. 09:00 AESTSydneyOpens the day with every overnight ticket triaged and summarised.
  2. 09:00 GMTLondonTakes the handoff with owners, notes and drafts already in place.
  3. 09:00 ESTNew YorkCloses the loop and leaves a clean queue for Sydney's morning.