Halcyon Support
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Conversation started 10:02
Hi Cedar Labs. I can see invoice INV-20418 failed twice this week. Want me to walk through it?
Halcyon Support · 10:02
Yes. Our card is fine, so I do not understand why it keeps declining.
You · 10:03
The issuer returned do_not_honor on the second attempt, which usually means a block on repeat charges inside 72 hours rather than a funding problem.
Halcyon Support · 10:05
I have queued a retry for tomorrow morning and attached the decline log so your bank can lift the block.
decline-log-INV-20418.pdf
Halcyon Support · 10:05
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